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Terms & Conditions

  • Any item may be returned within 28 days whether unwanted or incorrect item has been set.
  • A refund or store credit will be applied.
  • We cannot accept returns of items that have a broken seal or has been opened.
  • Postage and packaging costs will be refunded only for items that have been incorrectly sent
  • Any item returned in a damaged condition due to poor packaging will be returned to the customer without a refund for the item/s
  • Ensure that a proof of postage is required for all returned items
  • If items arrive damaged, do not open but return immediately
  • A return label and postage will be provided by Roan Records in the event of taking delivery of damaged items.
  • All titles advertised are either in stock at the store or available from one of our suppliers. The latter may add one to three additional days before despatch.
  • Pre-orders will be sent out no more than 48 hours before their release date for delivery as close to the delivery date as possible.
  • Items that are ordered for collection from the shop will be paid for at the point of ordering but obviously exempt from postage and packing charges.
  • Any pre-ordered and paid for item for collection from the store, not collected within twelve months of order date will be disposed of in any manner decided by Roan Records.
  • If you have any issues with an order that you have received from us, please contact us immediately at info@roanrecords.com

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